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Frequently Asked
Questions
Find answers to common questions about our eSIM services.
1. What is an eSIM?
2. Is there a difference between an eSIM and a physical SIM card?
3. When will I receive my eSIM after purchase?
4. What are the benefits of the Rivaro Roaming Travel eSIM?
5. Does my device support eSIM?
6. How do I install an eSIM?
7. How do I activate my eSIM?
8. Do I need to remove my physical SIM card before installing an eSIM?
9. Can I install multiple eSIMs on one device?
10. What happens if my data plan runs out?
11. Can I make phone calls or send SMS messages with my eSIM?
12. Can I use the same eSIM in multiple countries?
13. Can I use my eSIM for a personal hotspot?
14. Can I turn my eSIM off?
15. How can I contact customer support?
16. What is your cancellation and refund policy?