Privacy Policy

1. Introduction

Rivaro Roaming Ltd. ("Rivaro Roaming", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have when using our website and eSIM services.

This policy is designed to comply with:

• UK GDPR
• EU GDPR
• UK Data Protection Act 2018
• California Consumer Privacy Act (CCPA)
• California Privacy Rights Act (CPRA)

By using our website or services, you agree to this Privacy Policy.

2. Who We Are

Rivaro Roaming Ltd. is the company responsible for your personal information.

Registered Office:

3. Information We Collect

Information You Provide

We may collect:

• Your name
• Email address
• Billing information
• Payment details processed by secure payment providers
• Device information needed for eSIM activation
• Customer support communications
• Marketing preferences

We do not collect biometric information, identity documents, or perform identity verification checks.

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Approximate location data
• Browser and device information
• Website activity and navigation behaviour
• Referral pages and session information
• Cookie identifiers and advertising data

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance, remember your preferences, and help us understand how visitors use our website.

Types of Cookies We Use

Necessary Cookies
Required for security, checkout, and core website functionality.

Analytics Cookies
Help us understand website usage and improve performance.

Marketing Cookies
Used to measure advertising performance and show relevant advertisements.

Functional Cookies
Remember preferences such as language, currency, and shopping cart contents.

Managing Cookies

You can control cookies through:

• Our cookie consent banner
• Your browser settings
• Third-party advertising opt-out tools

Disabling some cookies may affect website functionality.

5. How We Use Your Information

We use your information to:

• Provide and activate eSIM services
• Process payments and orders
• Send confirmations and service updates
• Provide customer support
• Improve our website and services
• Analyse website traffic and advertising performance
• Prevent fraud and protect our platform
• Meet legal and regulatory obligations
• Send marketing communications where permitted

6. Legal Reasons We Use Your Information

Under UK and EU data protection laws, we are allowed to use your information for specific legal reasons, including:

• To provide the services you requested
• To comply with legal obligations
• To improve security and prevent fraud
• With your consent for marketing and optional cookies

7. Marketing Communications

We may send you offers, updates, and promotional messages.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at privacy@rivaroroaming.com

8. Sharing Your Information

We do not sell your personal information for money.

We may share your information with:

• eSIM and telecom service providers
• Payment processors and payment networks
• Website hosting and cloud service providers
• Analytics and advertising partners
• Customer support providers
• Legal or regulatory authorities where required

Some advertising-related data sharing may be considered "sharing" under California privacy laws.

9. Do Not Sell or Share My Personal Information (California Residents)

Under California privacy laws, California residents have the right to opt out of the "sale" or "sharing" of personal information.

While we do not sell personal information for monetary compensation, we may use advertising cookies and analytics technologies that share limited information with advertising partners such as Google and Meta (Facebook) for marketing and performance measurement purposes.

You may opt out by:

• Updating your cookie preferences
• Disabling advertising cookies in your browser
• Contacting us at privacy@rivaroroaming.com

We will not discriminate against you for exercising your privacy rights.

10. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy.

Typical retention periods include:

• Order and accounting records: up to 7 years
• Fraud prevention and security records: up to 6 months after account closure
• Marketing preferences: until you unsubscribe or withdraw consent

We may retain information longer where required by law.

11. International Data Transfers

Your information may be processed in countries outside the United Kingdom or European Economic Area (EEA). When this happens, we use appropriate safeguards to protect your personal information in accordance with applicable data protection laws.

12. Your Privacy Rights

UK & EU Residents

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent at any time
• Request a copy of your data
• Lodge a complaint with your local data protection authority

UK users can contact the Information Commissioner's Office (ICO).

California Residents

California residents have the right to:

• Know what personal information we collect and share
• Request access to or deletion of personal information
• Correct inaccurate information
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information (if applicable)
• Appoint an authorised agent to make requests on their behalf

We may need to verify your identity before processing requests.

13. Children's Privacy

Our services are not intended for children under 13 years old.

We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

19. Contact Us

If you have any questions about this policy or our services, please get in touch with us using the details below.