Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Rivaro Roaming, operated by Rivaro Roaming Ltd. ("Rivaro Roaming", "we", "us", or "our").

Registered Office:

By accessing our website or purchasing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services.

1. Definitions

• "Services" means Rivaro Roaming's provision of prepaid eSIM connectivity services for mobile data usage.
• "Customer", "you", or "your" means any individual or legal entity purchasing or using the Services, whether for personal or business purposes.
• "eSIM" means an embedded digital SIM card that enables mobile data access without a physical SIM.
• "Activation" means the first successful connection of an eSIM to a supported mobile network.

2. Eligibility and Acceptance of Terms

By using the Services, you confirm that:

• You are at least 18 years old or of legal age in your jurisdiction;
• You have the legal capacity to enter into binding contracts;
• If acting on behalf of an organisation, you have authority to bind that organisation;
• You will use the Services only in accordance with these Terms and applicable laws.

If you do not agree to these Terms, you must not access or use the Services.

3. Description of Services

Rivaro Roaming provides prepaid eSIM data plans for use in supported countries and regions. Services may include:

• Country-specific, regional, and global data plans;
• Instant eSIM delivery via email following successful payment;
• Self-service order management and tracking;
• Customer support for activation and technical assistance.

No physical SIM card is provided.

We will provide the Services with reasonable care and skill in accordance with applicable consumer laws.

4. Account Registration and Security

You may be required to create an account to purchase or manage Services. You agree to:

• Provide accurate, current, and complete information;
• Maintain the confidentiality of your login credentials;
• Notify us immediately of any unauthorised account access or suspected security breach.

You are responsible for activities conducted through your account. Rivaro Roaming is not responsible for losses resulting from unauthorised access caused by your failure to safeguard account credentials.

If you delete your account, we may retain associated data for up to six (6) months where necessary for legal, fraud prevention, accounting, or operational purposes, after which it will be securely deleted unless retention is required by law.

We may send you service-related communications and, where permitted by law, marketing communications regarding our Services. You may opt out of marketing communications at any time.

5. Device Compatibility

You are solely responsible for ensuring that your device:

• Supports eSIM technology;
• Is network-unlocked;
• Is compatible with the selected plan.

Compatibility guides provided by Rivaro Roaming are for informational purposes only and may not include all supported or unsupported devices.

We are not liable for service issues caused by incompatible or carrier-locked devices.

6. Orders, Pricing, and Payment

6.1 Orders

Placing an order constitutes an offer to purchase Services. We reserve the right to refuse or cancel orders where necessary, including due to pricing errors, suspected fraud, payment issues, or product availability.

6.2 Pricing and Taxes

Prices are displayed in supported currencies and may exclude applicable VAT, sales tax, or similar government-imposed charges, which will be calculated at checkout based on your billing location where applicable.

Prices may change at any time prior to purchase without prior notice.

6.3 Payment Methods

Payments are processed securely through authorised third-party payment providers. Supported payment methods may include:

• Visa;
• Mastercard;
• American Express;
• PayPal;
• Revolut / Revolut Pay;
• Apple Pay;
• Google Pay.

Payment authorisation must be received before delivery of an eSIM.

6.4 Digital Content Consent and Waiver

By purchasing an eSIM and requesting immediate delivery, you expressly consent to the immediate supply of digital content and acknowledge that your statutory right to cancel under applicable distance selling or consumer protection laws may be lost once delivery or activation of the eSIM has begun.

7. eSIM Activation and Validity

• eSIMs must be activated within twenty-eight (28) days of purchase unless otherwise stated;
• Failure to activate within this period may result in expiration without refund;
• Plans activate upon first connection to a supported network;
• Validity periods begin upon activation and vary by plan;
• Unused data does not roll over after plan expiration.

8. Fair Use and Prohibited Activities

Services are intended for personal or legitimate business use. You agree not to:

• Resell or redistribute Services without written authorisation;
• Use Services for unlawful, fraudulent, abusive, or harmful purposes;
• Engage in excessive or abusive usage that negatively affects network performance;
• Use Services as a substitute for fixed broadband services;
• Engage in peer-to-peer file sharing, torrenting, or unlawful content distribution;
• Attempt unauthorised access to systems, networks, or accounts associated with Rivaro Roaming.

We reserve the right to suspend or terminate Services where misuse or violations are identified.

9. Refund and Cancellation Policy

9.1 Before Activation

You may request a refund within fourteen (14) days of purchase provided the eSIM has not been activated and no material portion of the Service has been consumed or delivered.

9.2 After Activation

Activated eSIMs are generally non-refundable except where required under applicable consumer protection laws, including where the Services are faulty, not as described, or cannot be provided due to an issue attributable to Rivaro Roaming.

9.3 Technical Issues

If you experience a technical issue preventing normal use of the Service, you must contact us within forty-eight (48) hours of activation and cooperate reasonably with troubleshooting and diagnostic requests.

Where a fault is confirmed to be attributable to Rivaro Roaming, we may provide an appropriate remedy, including replacement, service credit, or refund at our discretion and in accordance with applicable law.

Approved refunds will be returned to the original payment method and may take up to thirty (30) business days to process depending on your payment provider.

10. Service Limitations and Performance

While we aim to provide reliable service, we do not guarantee:

• Continuous or uninterrupted connectivity;
• Network availability in all locations or countries;
• Specific speeds, latency, or bandwidth;
• Availability of 5G services in all destinations.

Network quality and coverage may vary depending on location, device compatibility, third-party carrier infrastructure, local regulations, maintenance, congestion, or events beyond our reasonable control.

Support availability does not guarantee immediate response or resolution times.

11. Intellectual Property

All website content, trademarks, logos, software, graphics, text, and related materials are owned by or licensed to Rivaro Roaming and are protected by intellectual property laws.

You may not:

• Reproduce, distribute, modify, or commercially exploit our materials without prior written consent;
• Use our trademarks or branding without authorisation;
• Scrape, extract, or harvest data from our website using automated means.

12. Cookies and Privacy

We use cookies and similar technologies in accordance with our Privacy Policy.

You may manage cookie preferences through our cookie banner or browser settings. Essential cookies required for core website functionality cannot be disabled.

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal data.

13. Disclaimers

The Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Rivaro Roaming disclaims all warranties, representations, and conditions, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws.

14. Limitation of Liability

To the fullest extent permitted by law, Rivaro Roaming shall not be liable for:

• Indirect, incidental, special, or consequential damages;
• Loss of profits, business, revenue, data, goodwill, or opportunities;
• Service interruptions caused by third-party providers;
• Device incompatibility or hardware-related issues;
• Delays or failures resulting from circumstances beyond our reasonable control.

Our total aggregate liability relating to the affected Services shall not exceed the amount paid by you for the affected Services during the preceding six (6) months.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded under applicable law.

15. Suspension and Termination

We may suspend or terminate your access to the Services immediately where:

• You breach these Terms;
• Fraudulent, abusive, or unlawful activity is suspected;
• Required by law or regulatory authorities.

Termination does not affect any accrued rights or outstanding payment obligations.

16. Changes to These Terms

We may update these Terms from time to time for legal, regulatory, operational, security, or commercial reasons.

Material changes will be communicated through our website or by email where appropriate. Continued use of the Services following updates constitutes acceptance of the revised Terms.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales.

We encourage parties to attempt informal resolution of disputes before commencing legal proceedings.

Nothing in these Terms prevents either party from bringing a claim before the courts where permitted by law.

Consumers may also have rights to use alternative dispute resolution mechanisms where available.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact Us

If you have any questions about this policy or our services, please get in touch with us using the details below.